Last updated: 16 October 2026
Current edition
The local edition does not collect payments. A plan selection or order review alone creates no charge or subscription.
Requesting help
For an actual paid purchase through a connected provider, use the Contact page and include the purchase email, date, plan and order reference. Never send full card details.
Review of a request
Duplicate charges, billing errors, access problems and other refund requests are reviewed according to the facts, purchase terms and applicable law. Report concerns promptly so they can be investigated.
Consumer rights
Mandatory consumer cancellation and refund rights are unaffected. Any consent required for immediate digital performance must be presented at a future live checkout.
Refund method
An approved refund is normally returned through the original payment provider. Processing time depends on that provider and the customer’s financial institution. Cancelling future renewal is separate from refunding a previous charge.